Robin N. Webster MS, LPC, NCC

TOWER OF REFUGE CHRISTIAN COUNSELING, LLC

3712 MacArthur Blvd STE: 209 New Orleans La, 70114

Telephone 504-407-1673

[email protected]

“Se Habla Español”

Qualifications: My qualifications include earning a (CSP) Masters of Science Degree in Professional Community Counseling with a Focus in Marriage and Family Therapy from Minnesota State University Mankato in Mankato, MN in 2007. I am Licensed as a LPC # 4545 with the Licensed Professional Counselors Board of Examiners, located at 8631 Summa Ave, Baton Rouge, La 70809, Phone 225-765-2515. I am also a (NCC) National Certified Counselor (Certification # 225702) who is certified with the National Board of Certified Counselors, located at 3 Terrace Way, Greensboro, NC 27403, Telephone (336) 547-0607.

Counseling Relationship: In reference to the counseling relationship, I see therapy as a partnership in which the client, and I, the counselor take part in working together to acquire a professional client/ therapist relationship that includes mutual respect and trust. Once rapport has been established, I will be able to make assessments of the clients specific needs, strengths and limitations by gathering information through observing both their verbal and nonverbal cues as well as engaging in active listening and so on. This will be done so that the therapist can assist the client in building, gathering and utilizing their own positive and in some cases, undiscovered skills so that they can improve their overall well-being, reactions and approach to their individual life circumstances. In addition, we will make these positive changes by gaining awareness and teaching skills to evoke positive change in thought, behavior, and spirit by focusing on the restorative power of Jesus Christ.

Areas of Focus: My areas of focus include but are not limited to: assisting clients (ages 12 and up) who are living with depression, stress, anxiety, grief and loss, impaired self-esteem and past hurt by working with them on building their self-confidence and developing healthy coping, decision making and communication skills which can assist them in gaining the ability to make healthier decisions for their lives as well as the lives of those that are dependent upon them or directly impacted. I also assist clients in learning how to better express their concerns and frustrations by helping them to identify their individual right and the importance of doing so in a constructive manner which in turn, builds their confidence and promotes positive interpersonal skills. It can also be mentioned that I have been trained to provide suicide intervention counseling.

Services Offered and Clients Served: I approach counseling from both a Christian and Person Centered Perspective. From a Christian perspective, the counselor engages in active listening and gives the client encouragement, empowerment and feedback from a practical yet biblical perspective which also includes prayer and biblical scripture, etc. This therapy approach encourages the client to capitalize on the restorative power of Jesus Christ and the Holy Spirit which has proven to have great outcomes because it heals the spirit of a person which manifests its healing in all other areas.

With utilizing the Person – Centered approach, the client takes the lead in therapy and the therapist takes the non-leading role. This therapeutic approach encourages rapport between the client and counselor as well as increased self-esteem and increased ability to express feelings etc. In addition, when necessary, I approach counseling from a Cognitive Behavioral Perspective where the correlation between thoughts, feelings and behaviors are addressed with clients in order for them to gain insight on how their behaviors /outcomes stem from their feelings but initially, their thoughts. This therapeutic approach allows clients to learn the correlation between their thoughts, feelings and behaviors and allows them to put into action the art of reframing their thoughts and feelings in a positive way in order to address their issues from a healthier mindset which can enable them to have healthier outcomes and experiences. In addition, as previously mentioned, I serve clients between the ages of 12 and up.

Insurance Panels/ Payment Forms Accepted: Blue Cross Blue Shield, United Healthcare (Commercial), United Healthcare (Medicaid), Aetna, Humana, Louisiana Healthcare Connections (Medicaid), Gilsbar 360 Alliance, Beacon, MHNet Behavioral Health and Tricare. Additional payment forms accepted are (self pay) by form of credit or debit card ONLY which includes Visa, Discover, MasterCard and American Express. All copays are also to be paid by way of credit or debit card. NO cash or checks accepted. For information on "self pay" counseling fees, please call (504) 407-1673 between the hours of 9am-7pm (M-F) and on (Sat) between 10am-4pm. If no one is available, please feel free to leave a message and your call will be returned as soon as possible.

Code of Conduct: As a Licensed Professional Counselor, I am required by law to adhere to the Code Of Conduct for practice that has been adopted by my licensing board. A Copy of this Code of Conduct is available to you upon request.

Privileged Communication: Material revealed in counseling will remain strictly confidential except for material shared under the following circumstances in accordance with state law: 1) the client signs a written release of information indicating informed consent of such a release 2) the client expresses intent to harm him/herself or someone else, 3) there is a reasonable suspicion of abuse/ neglect against a minor, elderly person (60) or older, or 4) a court order is received directing disclosure of information.

Emergency Situation: When the receptionist is unavailable to answer calls after normal office hours, you may leave a message on the answering machine and I will return your call as soon as possible. If an emergency situation should arise, a 24- hour COPELINE is available at 504-523-COPE (2673), 1-800- SUICIDE, or you may call 911 or go to your nearest emergency room.

Client Responsibilities: You, the client, are full partner in counseling. Your honesty and effort is essential to the success of counseling. Clients are expected to keep scheduled appointments and to cooperate in setting and accomplishing goals. If as we work together, you have suggestions or concerns about your counseling, I expect that you share these with me so that we can make the necessary adjustments. If you are currently receiving services from another mental health professional, I expect you to inform me of this and grant me permission to share information with this professional so that we may coordinate our services to you. If at any time, you are not satisfied with counseling services provided, I will be happy to assist you in the referral process to obtain a counselor that will best fit you and your needs.

Physical Health: Physical health is an important factor in the emotional well-being of an individual. If you have not had a physical examination in the last year, it is recommended that you do so. Also, please provide me with a list of the medicines that you are currently taking and please keep me updated on any changes.

Potential Counseling Risk: The client should be aware that counseling poses potential risks. In the course of working together, additional problems may surface of which the client was not initially aware. If this occurs, the client should feel free to share these new concerns with me so that we may address them together as therapy is a partnership.